“What do you mean when you say….” “Is this what you mean?” “What I’m hearing is…,” and “Sounds like you are saying…,” are great ways to reflect back.Īsk questions to clarify certain points. Reflect on what has been said by paraphrasing. And what were the details of those actions?.While also demonstrating that you have been listening to all the person has to say: Asking probing questions allows you to do this There will be occasions when clarification of what has been said is necessary to find out more to increase your understanding. The person knows that you have been listening, which can boost their confidence and morale by making them feel valued.Knowing you have received the message correctly and,. Rephrase the highlights or key points of what has been said but take care not to distort the meaning.Ĭlarifying to increase your understanding in this way can benefit you by
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